Privacy Policy

Effective Date: [Insert date]
Vi-John (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share and protect your personal data when you use our website https://mensgrooming.vijohngroup.com/ (the “Website”) and place orders.
We also comply with the obligations of payment aggregator guidelines (via Razorpay) regarding data handling. 

1. Information We Collect

a. Personal data you provide:

  • Name, contact details (email, phone number), shipping & billing address.

  • Order details, payment instrument token (via payment gateway – we do not store full card details).

  • Account login credentials (if you create an account).
    b. Automatically collected data:

  • Website usage data (IP address, browser type, pages viewed, device details).

  • Cookies, log files and similar technologies.
    c. Payment-gateway data:

  • Payment transaction details processed via Razorpay (gateway reference, status). We do not store full payment instrument credentials.

  • We ensure you have provided express consent before sharing data with Razorpay as required under their terms.

2. How We Use Your Information

We use your personal data to:

  • Process your orders, manage purchases, shipping and returns.

  • Provide customer service and handle queries, complaints.

  • Improve the Website, tailor user experience, analytics.

  • Send marketing communications (only if you have opted in).

  • Comply with applicable law, audit and regulatory obligations (including those relating to payment gateway).

  • Prevent fraud and ensure payment security (in cooperation with Razorpay).

3. Sharing of Information

We may share your personal data with:

  • Our service providers (courier partners, payment gateway – Razorpay, IT service providers).

  • Razorpay and its affiliates for payment processing, settlements, compliance and fraud prevention as per their terms. 

  • Legal or regulatory authorities when required by law.
    We do not sell or rent your personal data to third parties for marketing without your explicit consent.

4. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Correct or update your personal data.

  • Request deletion of your account and personal data (subject to legal obligations to retain).

  • Withdraw consent for marketing communications at any time.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purpose (order processing, legal compliance, dispute resolution). We also retain payment, transaction and order records as required by law and payment gateway guidelines. 

6. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. However, no system is completely secure and we cannot guarantee absolute security.

7. Cookies & Tracking

We use cookies and similar tracking technologies to enhance the user experience, for analytics, personalisation and marketing (where you have consented). You can disable cookies via your browser settings, though this may impact website functionality.

8. Updates to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Website with the “Effective Date”. Your continued use of the Website after changes constitutes your acceptance of the updated policy.

9. Contact Us

For any queries, complaints or support, you may contact us:
Email: customercare@vijohngroup.com
Phone: +91-9319992030
Address: VI-JOHN HEALTHCARE INDIA LLP
Vi-john Group-393,Udyog Vihar,Phase-3, Gurugram, Haryana 122016